Refund policy

<p>We want you to feel confident shopping with MINIM. Eligible items can be returned within <strong>3 days of delivery</strong>.</p>
<h4><strong>1. Return eligibility</strong></h4>
<p>We accept returns for eligible items when:</p>
<ul><li>The request is submitted within 3 days of delivery.</li><li>The item is unused, unworn and undamaged.</li><li>All original tags, protective seals and packaging are intact.</li><li>Proof of purchase or the order number is provided.</li></ul>
<p>A change of mind is accepted when these conditions are met.</p>
<h4><strong>2. Damaged, missing or incorrect items</strong></h4>
<p>Please contact us within 3 days of delivery with your order number and clear photographs. A continuous unboxing video is required only for claims involving a damaged, missing or incorrect item; it is not required for a standard unused-item return.</p>
<h4><strong>3. Items that cannot be returned</strong></h4>
<ul><li>Personalised or customised products.</li><li>Items marked final sale or non-returnable before purchase.</li><li>Items that have been worn, used, altered or damaged after delivery.</li><li>Items without their original tags, protective seals or packaging.</li></ul>
<p>If an otherwise excluded item arrives damaged, defective or incorrect, please contact us so we can make it right.</p>
<h4><strong>4. How to request a return</strong></h4>
<p>Email <strong>minimjewellery2025@gmail.com</strong> with your order number, reason for return and clear product photographs. We will review your request within 2–3 business days and share pickup or return instructions. Please do not send an item back before receiving confirmation.</p>
<h4><strong>5. Refunds and exchanges</strong></h4>
<p>After the returned item is received and inspected, approved refunds are processed within 5–7 business days. Prepaid orders are refunded to the original payment method. For cash-on-delivery orders, we may request bank or UPI details to complete the refund. Your bank or payment provider may take additional time to display the credit.</p>
<p>Original shipping charges are non-refundable unless the item was damaged, defective or incorrect. Exchanges are subject to stock availability.</p>
<h4><strong>6. Contact</strong></h4>
<p>For return or refund assistance, email minimjewellery2025@gmail.com.</p>